Privacy Policy
We are uncompromising about trust, respect and integrity and process your Personal Data in accordance with the following principles.
Security Compliance
Ewake.ai is committed to maintaining the highest standards of security and operational integrity. We are SOC 2 Type II compliant, which demonstrates our adherence to rigorous standards for security, availability, processing integrity, confidentiality, and privacy. This compliance reflects our ongoing commitment to safeguarding customer data and ensuring that our systems and processes meet industry-recognized best practices. Regular audits and continuous monitoring help us maintain these standards, providing our customers with confidence that their data is protected at all times.
Visit our Trust Center: https://ewakeai.eu.trust.site
Data Retention
At Ewake.ai, we retain different types of information for specific periods to balance service reliability with user privacy. Data generated through client stack interactions is retained for 14 days to support debugging, monitoring, and providing Ewake reliability services. Account information and general usage data are retained for the duration of your use of our services and are securely deleted within 7 days after termination of your account or collaboration. Certain data may be retained longer if required to comply with legal obligations, resolve disputes, or enforce agreements.
GDPR Compliance
We may use the information we collect from you for various purposes, including:
Ewake.ai is committed to protecting personal data in accordance with the General Data Protection Regulation (GDPR). We process personal data lawfully, fairly, and transparently, and only for the purposes described in this Privacy Policy. Users located in the European Union (EU) have the right to access, correct, delete, or restrict the processing of their personal data, as well as the right to data portability and to object to certain processing activities. Ewake.ai implements appropriate technical and organizational measures to safeguard personal data and ensures that any third-party processors we engage comply with GDPR standards. If you have questions or wish to exercise your GDPR rights, you can contact us at security[at]ewake.ai.
Data Locality
At Ewake.ai, we recognize the importance of data sovereignty and the trust our customers place in us to safeguard their information. To provide clarity and assurance, we guarantee that all customer data processed and stored by our platform remains strictly within the European Union. Our infrastructure is hosted exclusively in EU-based data centers, ensuring that data residency is fully aligned with European data protection standards and regulatory requirements. This commitment means that your data is not transferred or stored outside of EU boundaries, giving you confidence that your information remains under the jurisdiction and protections of EU law at all times.
Data Processing Partners
Ewake.ai may engage subprocessors to perform certain services necessary for the operation of our platform, such as hosting, analytics, or support. All subprocessors are required to comply with GDPR and applicable EU data protection regulations. For customers who wish to review our Data Processing Agreement (DPA) or receive a full list of subprocessors, please contact us at security[at]ewake.ai.
Contact Us
If you have any questions or concerns about our privacy practices relating to your personal data, or would like to submit a request related to your personal data, please let us know by contacting us at security@ewake.ai.