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#incident-response
Ewake.ai
Ewake.ai2:15 PM

@SRE-Team Alert: High latency detected in the payment service.

Analyzing Datadog metrics and recent incidents...

Based on Datadog metric 'payment_response_time' and postmortem PM-2023-05-15, the issue appears to be related to commit 7a8b9c0 from yesterday.

SRE Team
Alice (SRE Team)2:17 PM

@Ewake Please provide more details and suggest next steps.

Ewake.ai
Ewake.ai2:18 PM

Certainly. The commit introduced a new database query that's not properly optimized.

Suggested steps:

  1. Revert commit 7a8b9c0
  2. Optimize the query using index on 'transaction_id'
  3. Re-deploy with performance testing

I've created a draft incident report: https://ewake.ai/incident/456

Shall I notify the database team?

Payment Service Outage Postmortem

Created by Ewake.ai on June 15, 2023

Issue Summary

On June 14, 2023, from 14:15 to 15:30 PDT, the payment service experienced high latency, affecting 15% of user transactions.

Timeline

  • 14:15 PDTHigh latency alert triggered
  • 14:17 PDTEwake.ai identified potential cause
  • 14:25 PDTSRE team began investigation
  • 15:00 PDTIssue mitigated by reverting commit
  • 15:30 PDTService fully restored

Root Cause

A new database query introduced in commit 7a8b9c0 was not properly optimized, causing increased latency under high load.

Resolution and Recovery

The problematic commit was reverted, and the service was redeployed. A new index was added to improve query performance.

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