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#incident-response
Ewake.ai2:15 PM
@SRE-Team Alert: High latency detected in the payment service.
Analyzing Datadog metrics and recent incidents...
Based on Datadog metric 'payment_response_time' and postmortem PM-2023-05-15, the issue appears to be related to commit 7a8b9c0 from yesterday.
Alice (SRE Team)2:17 PM
@Ewake Please provide more details and suggest next steps.
Ewake.ai2:18 PM
Certainly. The commit introduced a new database query that's not properly optimized.
Suggested steps:
- Revert commit 7a8b9c0
- Optimize the query using index on 'transaction_id'
- Re-deploy with performance testing
I've created a draft incident report: https://ewake.ai/incident/456
Shall I notify the database team?
Payment Service Outage Postmortem
Created by Ewake.ai on June 15, 2023
Issue Summary
On June 14, 2023, from 14:15 to 15:30 PDT, the payment service experienced high latency, affecting 15% of user transactions.
Timeline
- 14:15 PDTHigh latency alert triggered
- 14:17 PDTEwake.ai identified potential cause
- 14:25 PDTSRE team began investigation
- 15:00 PDTIssue mitigated by reverting commit
- 15:30 PDTService fully restored
Root Cause
A new database query introduced in commit 7a8b9c0 was not properly optimized, causing increased latency under high load.
Resolution and Recovery
The problematic commit was reverted, and the service was redeployed. A new index was added to improve query performance.
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